We’re currently experiencing high call volumes so it may take us longer than usual to answer your call.

New customers – We’ll be with you as soon as possible or you may prefer to get your quote and cover online. 

Existing customers – Call wait times are up to an hour so we are prioritising changes required in the next 1-3 days. We recommend you update your policy in MyAccount or get in touch via webchat.

We’re sorry for any inconvenience caused and thank you for your patience.


What your insurer needs to know

Customers have to inform their insurance provider when certain things change that could affect their car insurance cover. If you don't then they/you may not be covered under the terms of the policy and, in some cases, your motor insurance cover will not be valid.

Take a look at the list below so you know when to contact them...


  • If you intend to modify your car, even if the alteration is only cosmetic
  • If you intend to change to a different car
  • If you intend to change what you use your car for (e.g. if you start using it for business travel when you were not covered for this on your policy)
  • If you would like to add another driver to your policy
  • You are planning to take your car abroad


  • If you or any driver named on your policy are involved in an accident or loss, no matter how trivial and even if you do not wish to make a claim
  • If you change your home address
  • If you change your email address
  • If you or any driver named on your policy change occupation
  • If you or any driver named on your policy cease to become a permanent UK resident
  • If you or any driver named on your policy have been disqualified from driving or have had your licence revoked

Upon renewal

  • Of any motoring convictions or fixed penalties you or any driver on your policy had during the year
  • Or any pending prosecutions of any other material factors which may influence your insurance provider's decision to insure you
  • Of any accident, theft or loss regardless of fault that you or any driver on your policy have made, excluding those claims made under this policy

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