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SERVICE UPDATE [08/04/2020]

Thank you for your support and patience while we enable our staff to work from home, due to Coronavirus safety measures. 

We are open for business and here for you. Our call waiting times are currently much longer than usual (approximately 30 mins) so you may prefer to call us only if urgent, for example, if you’ve been involved in an incident and your car’s undriveable.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Contact us


How can we help

To help put you in touch with the right person, pleaseselect from the options below.

Manage your policy

You can manage your policy in MyAccount

Register Sign in

Customer Services

Money Saving Tip

Save money with reduced admin fees by making policy changes online (excludes cancellations and number plate changes).

Phone admin fee = £25.00
MyAccount admin fee = £9.50

See full details of our charges and fees.

Manage your policy

MyAccount

Talk to us on webchat

Webchat opening hours

Give us a call

Renewals

Talk to us on webchat

Webchat opening hours

Give us a call

You can view your renewal and other details of your policy in MyAccount.

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Claims

You can make a claim online.

Make a claim

Give us a call

Single car quote

Get a single car quote online

Get a quote Retrieve a quote

MultiCar quote

Get a MultiCar quote online

Get a quote Retrieve a quote

Breakdown cover

Accident recovery helpline

Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.

0800 600 840

Glass Repair

You can make a glass claim online.

Make a claim

Alternatively, you can call our 24 hour emergency glass repair helpline on  0333 220 2026 (Call fees)

Call from abroad on +44333 220 2026

Make a complaint about a policy

Due to the current Covid-19 challenges we are currently unable to offer a complaints service via telephone, however you can email or write to us below:

Send an email

Complaint Manager
Diamond Insurance
Ty Admiral
David StreeT
Cardiff
CF10 2AA

Make a complaint about a claim

Due to the current Covid-19 challenges we are currently unable to offer a complaints service via telephone, however you can email or write to us below:

Send an email

Claims Quality Manager
Diamond Insurance Claims Department
Ty Admiral
David Street
Cardiff
CF10 2AA

Write to us

Write to:

Diamond Insurancee
Ty Admiral
David Street
CardiffF
CF10 2AA

Diamond Press Office

Please contact the main switchboard and ask for the press office.
0333 220 2062

Email us:

Consumer press queries Corporate press queries

These email addresses are for media queries only, we are sorry but emails from customers sent to these addresses will not be responded to.

Come work with us

For information on current career opportunities with Diamond or the Admiral Group see our careers site.

Job opportunities

Call our recruitment hotline on 0800 118 1619

You can download our policy books online, it’s quick and easy.

View policy books

Do you have any questions?

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