Cancel
  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Contact us


How can we help

To help put you in touch with the right person, please select from the options below.

Manage your policy

You can manage your policy in MyAccount

Register Sign in

Customer Services

Talk to us on webchat

Webchat opening hours

Give us a call on 03332 202 004 (Call fees | Opening hours)

Call from abroad on +443332 202 004

Connect with us on Messenger

Connect now Messenger opening hours

Send us an email

Send an email

Renewals

Talk to us on webchat

Webchat opening hours

Give us a call on 0333 222 6719 (Call fees | Opening hours)

Call from abroad on +44333 222 6719

Connect with us on Messenger

Connect now Messenger opening hours

You can view your renewal and other details of your policy in MyAccount.

Register Sign in

Send us an email

Send an email

Claims

You can make a claim online.

Make a claim

Give us a call on 0333 777 7324 (Call fees | Opening hours)

Call from abroad on +44333 777 7324

Single car quote

Get a single car quote online

Get a quote Retrieve a quote

Give us a call on 0333 220 2077 (Call fees | Opening hours)

Call from abroad on +44333 220 2077

MultiCar quote

Get a MultiCar quote online

Get a quote Retrieve a quote

Give us a call on 0333 220 2079 (Call fees | Opening hours)

Call from abroad on +44333 220 2079

Breakdown cover

Accident recovery helpline

Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.

0800 049 5982

Glass Repair

You can make a glass claim online.

Make a claim

Alternatively, you can call our 24 hour emergency glass repair helpline on  0333 220 2048 (Call fees)

Call from abroad on +44333 220 2048

Make a complaint about a policy

Give us a call on 0330 333 5888

Send an email

Complaint Manager
Diamond Insurance
Ty Admiral
David StreeT
Cardiff
CF10 2AA

Make a complaint about a claim

Give us a call on 0330 333 5887

Send an email

Claims Quality Manager
Diamond Insurance Claims Department
Ty Admiral
David Street
Cardiff
CF10 2AA

Write to us

Write to:

Diamond Insurancee
Ty Admiral
David Street
CardiffF
CF10 2AA

Diamond Press Office

Please contact the main switchboard and ask for the press office.
0333 220 2062

Email us:

Consumer press queries Corporate press queries

These email addresses are for media queries only, we are sorry but emails from customers sent to these addresses will not be responded to.

Come work with us

For information on current career opportunities with Diamond or the Admiral Group see our careers site.

Job opportunities

Call our recruitment hotline on 0800 118 1619

Do you have any questions?

I need my cover to start immediately, is this possible?

Yes, Diamond offers immediate cover. Just click on Get a quote and follow our easy steps. Your cover can start immediately.

How can I pay for my policy?

You've got a choice of payment options with Diamond. You can pay in full by Visa, MasterCard, American Express, Maestro, Visa Debit/Delta or in instalments by Direct Debit.

How do I know my details are secure?

We use advanced encryption codes on our quote engine to keep your personal information and credit/debit details as secure as possible. For more information look at the Privacy and Security Statement, in Legal information.

What is a No Claims Bonus?

Every year you drive without making a claim or having a claim upheld against you, earns you an additional year of NCB, which can lead to discounts off your renewal premium. Your No Claims Bonus builds up to a maximum of 15 years.

Can you explain what an excess is?

If you make a claim you must pay an excess, regardless of who is to blame.

If you have Comprehensive cover, the total accidental damage excess is calculated by adding together the relevant compulsory and voluntary excesses.

A compulsory excess automatically applies to your policy. This depends on the car that is covered, the age and experience of the drivers on your policy and whether you have protected or guaranteed No Claims Bonus.

A voluntary excess is the excess you agreed to pay at the start of the policy.

Details of all your policy excesses can be found on your Policy Schedule.

Which parts of 'Your Car Insurance Guide' applies to me?

If you have Comprehensive cover all sections of the Guide apply.

How will you respond to my emails?

We won't keep you hanging around for a response. Our friendly and efficient Diamond experts aim to reply within 24 hrs.

If you have Third Party, Fire & Theft cover only, the sections of the Guide that apply to you are 2, 3, 5 and 6.

If you have Third Party cover only, the sections of the Guide that apply to you are 3, 5 and 6.

However, there are Conditions & Exceptions that apply to individual sections of the policy and General Conditions and General Exceptions that apply to the entire policy.

How do I make a claim?

If you need to make a claim or report any incident, just call our Claims Team on 0333 220 2037, they'll be happy to help. Remember - it's important to report all accidents within 48 hours of the incident, even if you are not claiming.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

What if my car or circumstances change?

Your Diamond Policy Booklet gives you all the information you need to know about how to keep your policy up-to-date and what to do if you need to change your details.

It's important to remember that failing to tell us about a change to your personal details could invalidate your policy. If you need to make a change - or are uncertain if you should tell us about a change - please don't hesitate to call our Customer Care Team on 0333 220 2004. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

What happens to my No Claims Bonus (NCB) if I make a claim?

You can find full details of how your No Claims Bonus entitlement will be affected in your Policy Booklet.

Am I insured to drive someone else's car?

To see whether or not you are entitled to this cover, please refer to Section 5 and 6 of your current Certificate of Motor Insurance. Alternatively, if you call our Customer Care Team on 0333 220 2004, Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines, they will be happy to explain to you the terms of your cover.

Am I covered if someone else drives my car?

Only drivers named on your current Certificate of Motor Insurance are covered by Diamond. If you would like to add a driver to your policy please call our Customer Care Team on 0333 220 2004. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. There may be an additional charge for making this change to your policy. Just make sure you have the following details ready when you call, and one of our Customer Care Team will be happy to assess if we can add the driver.

  • The driver's name, date of birth and occupation
  • The number of years the named driver has held their licence
  • Details of any claims the named driver has had in the last 3 years
  • Details of any convictions the named driver has had in the last 5 years

Am I insured to travel abroad?

Your policy gives you the cover described in your current Certificate of Motor Insurance for events occurring in:

  • Great Britain, Northern Ireland, the Isle of Man and Channel islands
  • Any other country which is a member of the European Union
  • Norway, Switzerland, Iceland, Croatia, Andorra and Liechtenstein

The car is covered whilst it is being transported by air, sea or rail between those countries.

Your policy automatically includes an International Motor Insurance Certificate (on your current Certificate of Motor Insurance) for a maximum of 30 consecutive days in any one trip up to a maximum of 90 days in a year.

The International Motor Insurance Certificate is only valid for the above named countries and there is no need to call us if you are taking your car to any of these countries but you do need to take your Certificate of Motor Insurance. However, should you wish to travel to any country not included in the above list please call us and we may, in some instances, be able to issue a Green Card for you.

Customer services number: 0333 220 2004. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Validating your motor policy

Whenever you buy an insurance policy, we take steps to ensure we know the cover we are providing is right for you so we can support you when you need us, for example, if you have to make a claim and to combat any fraudulent activity. To do this, we may contact you to validate some of your details at any time after you have bought your insurance, and we hope that you'll be able to help us resolve any enquiries quickly.

Please remember it is your responsibility to check you have answered every question we ask honestly and accurately before buying your policy.

Why do we validate our Insurance policies?

By validating insurance policies, we know we are providing you the fairest price for your insurance, and that information we hold is correct. This also helps us in our continued effort to combat fraud and ensure that your policy is unaffected.

We recognize that mistakes happen, so by validating policies we ensure a genuine oversight doesn't become a problem if you need to make a claim.

How we will validate your policy details?

As an insurer we may check your details against databases available to the insurance industry, online quotations and any past or present policies within the Admiral group. We may also ask you to provide documentation to validate the information we hold.

What action will we take?

Our validations teams are here to help and make sure your policy is correct. In cases where we have to make a correction to your policy as a result of the validation process there may be an additional premium to pay as well as our administration fee. In certain cases we may be unable to continue the policy or had we known the correct information, would not have accepted the policy. In these cases the policy may be cancelled or in more serious cases declared void and of no effect since its inception.

Are there any costs involved?

If your policy is voided or cancelled please be aware charges may apply, If a change is made following a validation because of different information, we will charge an administration fee and any additional premium that may be applicable. You can find these charges on our website under existing customers, Legal information, and your agreement with EUI limited.

Why do you need my driving license details?

Why are we requesting this information?

Since 8 June 2015, the paper counterpart to the photocard driving licence isn't valid and is no longer issued by DVLA. In order to replace the paper counterpart the DVLA has created My Licence and Share my Licence, where you can view and share your driving information. We require this information in order to validate the information we hold for you.

What do we need to see?

My Licence and Share my Licence - https://www.gov.uk/view-driving-licence

If we have requested this information from you please make sure you have included the following pages: Your details, Vehicles you can drive and Penalties and disqualifications.

Alternatively, you can click the Share your licence information tab and select Create a code. This code is valid for 21 days.

Will I be able to drive all cars on the policy?

You must be named as a driver under section 5 of the car's Certificate of Motor insurance, to be able to drive it.

If you are an online customer you can view this document by signing in or registering to your account


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If you receive your documents in the post then this document would have been sent when taking out, changing or renewing your policy.

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