Manage your Diamond Insurance policy

Yes, Diamond offers immediate cover. Just click on Get a quote and follow our easy steps. Your cover can start immediately.

You've got a choice of payment options with Diamond. You can pay in full by Visa, MasterCard, American Express, Maestro, Visa Debit/Delta or in instalments by Direct Debit.

We use advanced encryption codes on our quote engine to keep your personal information and credit/debit details as secure as possible. For more information look at the Privacy and Security Statement, in Legal information.

Every year you drive without making a claim or having a claim upheld against you, earns you an additional year of NCB, which can lead to discounts off your renewal premium. Your No Claims Bonus builds up to a maximum of 15 years.

If you make a claim you must pay an excess, regardless of who is to blame.

If you have Comprehensive cover, the total accidental damage excess is calculated by adding together the relevant compulsory and voluntary excesses.

A compulsory excess automatically applies to your policy. This depends on the car that is covered, the age and experience of the drivers on your policy and whether you have protected or guaranteed No Claims Bonus.

A voluntary excess is the excess you agreed to pay at the start of the policy.

Details of all your policy excesses can be found on your Policy Schedule.

If you have Comprehensive cover all sections of the Guide apply.

We won't keep you hanging around for a response. Our friendly and efficient Diamond experts aim to reply within 24 hrs.

If you have Third Party, Fire & Theft cover only, the sections of the Guide that apply to you are 2, 3, 5 and 6.

If you have Third Party cover only, the sections of the Guide that apply to you are 3, 5 and 6.

However, there are Conditions & Exceptions that apply to individual sections of the policy and General Conditions and General Exceptions that apply to the entire policy.

If you need to make a claim or report any incident, just call our Claims Team on 0333 220 2037, they'll be happy to help. Remember - it's important to report all accidents within 48 hours of the incident, even if you are not claiming.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Your Diamond Policy Booklet gives you all the information you need to know about how to keep your policy up-to-date and what to do if you need to change your details.

It's important to remember that failing to tell us about a change to your personal details could invalidate your policy. If you need to make a change - or are uncertain if you should tell us about a change - please don't hesitate to call our Customer Care Team on 0333 220 2004. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

You can find full details of how your No Claims Bonus entitlement will be affected in your Policy Booklet.

To see whether or not you are entitled to this cover, please refer to Section 5 and 6 of your current Certificate of Motor Insurance. Alternatively, if you call our Customer Care Team on 0333 220 2004, Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines, they will be happy to explain to you the terms of your cover.

Only drivers named on your current Certificate of Motor Insurance are covered by Diamond. If you would like to add a driver to your policy please call our Customer Care Team on 0333 220 2004. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. There may be an additional charge for making this change to your policy. Just make sure you have the following details ready when you call, and one of our Customer Care Team will be happy to assess if we can add the driver.

• The driver's name, date of birth and occupation
• The number of years the named driver has held their licence
• Details of any claims the named driver has had in the last 3 years
• Details of any convictions the named driver has had in the last 5 years

Your policy gives you the cover described in your current Certificate of Motor Insurance for events occurring in:

• Great Britain, Northern Ireland, the Isle of Man and Channel islands
• Any other country which is a member of the European Union
• Norway, Switzerland, Iceland, Croatia, Andorra and Liechtenstein

The car is covered whilst it is being transported by air, sea or rail between those countries.

Your policy automatically includes an International Motor Insurance Certificate (on your current Certificate of Motor Insurance) for a maximum of 30 consecutive days in any one trip up to a maximum of 90 days in a year.

The UK government has confirmed that Green Cards are no longer required to drive in:

• Countries in the European Union (EU)
• Countries in the European Economic Area (EEA)
• Andorra
• Bosnia & Herzegovina
• Serbia
• Switzerland

Diamond does not supply Green Cards for any other country

Customer services number: 0333 220 2004. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Whenever you buy an insurance policy, we take steps to ensure we know the cover we are providing is right for you so we can support you when you need us, for example, if you have to make a claim and to combat any fraudulent activity. To do this, we may contact you to validate some of your details at any time after you have bought your insurance, and we hope that you'll be able to help us resolve any enquiries quickly.

Please remember it is your responsibility to check you have answered every question we ask honestly and accurately before buying your policy.

Why do we validate our Insurance policies?

By validating insurance policies, we know we are providing you the fairest price for your insurance, and that information we hold is correct. This also helps us in our continued effort to combat fraud and ensure that your policy is unaffected.

We recognize that mistakes happen, so by validating policies we ensure a genuine oversight doesn't become a problem if you need to make a claim.

How we will validate your policy details?

As an insurer we may check your details against databases available to the insurance industry, online quotations and any past or present policies within the Admiral group. We may also ask you to provide documentation to validate the information we hold.

What action will we take?

Our validations teams are here to help and make sure your policy is correct. In cases where we have to make a correction to your policy as a result of the validation process there may be an additional premium to pay as well as our administration fee. In certain cases we may be unable to continue the policy or had we known the correct information, would not have accepted the policy. In these cases the policy may be cancelled or in more serious cases declared void and of no effect since its inception.

Are there any costs involved?

If your policy is voided or cancelled please be aware charges may apply, If a change is made following a validation because of different information, we will charge an administration fee and any additional premium that may be applicable. You can find these charges on our website under existing customers, Legal information, and your agreement with EUI limited.

Why are we requesting this information?

Since 8 June 2015, the paper counterpart to the photocard driving licence isn't valid and is no longer issued by DVLA. In order to replace the paper counterpart the DVLA has created My Licence and Share my Licence, where you can view and share your driving information. We require this information in order to validate the information we hold for you.

What do we need to see?

My Licence and Share my Licence - https://www.gov.uk/view-driving-licence

If we have requested this information from you please make sure you have included the following pages: Your details, Vehicles you can drive and Penalties and disqualifications.

Alternatively, you can click the Share your licence information tab and select Create a code. This code is valid for 21 days.

You must be named as a driver under section 5 of the car's Certificate of Motor insurance, to be able to drive it.

If you are an online customer you can view this document by signing in or registering to your account

If you receive your documents in the post then this document would have been sent when taking out, changing or renewing your policy.