SERVICE UPDATE [29/03/2020]– So we can support our most vulnerable customers and those in urgent need, please do not call unless absolutely necessary.
Due to the increased Coronavirus measures in the UK, we’re taking precautions to put staff and customer safety first. We’re prioritising:
- New claims and urgent calls only. For example, if you’ve been involved in an incident and your car’s undrivable or your home’s uninhabitable
- Renewals and urgent service requests for our most vulnerable customers. You can manage your policy online through MyAccount. Please only contact us if something’s urgently needed in the next 1 to 3 days. Call wait time is 2 hours and email responses can take up to 48hrs. This situation is temporary as we move staff to home working. If your query can wait until next week, we expect to be running much-improved service levels
- New policies online