We’re currently experiencing high call volumes so it may take us longer than usual to answer your call.

New customers – We’ll be with you as soon as possible or you may prefer to get your quote and cover online. 

Existing customers – Call wait times are up to an hour so we are prioritising changes required in the next 1-3 days. We recommend you update your policy in MyAccount or get in touch via webchat.

We’re sorry for any inconvenience caused and thank you for your patience.

Diamond

Press office

General press queries

Please contact the main switchboard and ask for the press office. 0333 220 2062.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Consumer press queries

Email brand content

Corporate press queries

Email FTI Consulting

These email addresses are for media queries only, we are sorry but emails from customers sent to these addresses will not be responded to.

Sponsorship policy

Please note we only support charities with which our employees or their family have a relationship. We only consider supporting events based in South Wales.

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