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We’re currently experiencing high call volumes so it may take us longer than usual to answer your call.

New customers – We’ll be with you as soon as possible or you may prefer to get your quote and cover online. 

Existing customers – You can update your policy in MyAccount or get in touch via webchat.

We’re sorry for any inconvenience caused and thank you for your patience.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Mon to Fri: 9am > 7pm
  • Sat: Closed
  • Sun: Closed
  • Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Stay at Home Refund

We're pleased to be giving back £110 million to our car and van customers as a thank you for staying at home.

Find out more

People like you are helping to save lives by staying at home. In recognition of this, we’re pleased to be refunding £110 million of insurance premiums to our car and van customers while committing millions of pounds more to reducing prices and supporting our customers, NHS staff and the local community

We’re pleased to be giving back £110 million to our car and van insurance customers in recognition of you staying at home and driving less during the UK-wide Coronavirus lockdown.

A £25 refund of premium will be automatically given to all customers in the coming weeks for each car and van which was covered by us on 20 April 2020, a total of 4.4m vehicles.

We’re giving our customers the refund to reflect that there have been fewer cars on the road during the lockdown and our customers are driving less, which we expect to result in fewer insurance claims.

You don’t have to take any action to get the refund, we aim to automatically credit it to you by the end of May. We’ll contact you over the coming weeks to explain how you’ll get the payment.

The refund and other initiatives pass on the savings from reduced claims we may otherwise have benefitted from during the lockdown. It isn’t our intention to benefit from the lockdown and we’re returning our best estimate of the savings to our customers.

You don’t need to contact us or do anything at all at this stage, we’ll be in touch between now and the end of May with more details about the refund.

Stay at Home Refund queries

We know you may have some questions about the refund so we’ve put together a comprehensive list of questions and answers below. Scroll down to find out more.

About the refund show
Refund eligibility show
General queries show