0333 220 2079If you're calling from abroad, call +44333 220 2079
Mon - Fri 9am - 8pm
Sat 9am - 4pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 220 2004If you're calling from abroad, call +44333 220 2004
Mon - Fri 8am - 7pm
Sat 9am - 3pm
Sun 9:30am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 222 6718If you're calling from abroad, call +44333 222 6718
Mon - Fri 8am - 7pm
Sat 9am - 3pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 220 2037If you're calling from abroad, call +44333 220 2037
Mon - Fri 8am - 6pm
Sat 10am - 4pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 220 2077If you're calling from abroad, call +44333 220 2077
Mon - Fri 9am - 8pm
Sat 9am - 4pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 220 2079If you're calling from abroad, call +44333 220 2079
Mon - Fri 9am - 8pm
Sat 9am - 4pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 220 2026If you're calling from abroad, call +44333 220 2026
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You'’'ll receive your Cashback up to 90 days after the policy start date.
You'll receive your Cashback up to 90 days after the policy start date.
Give FOS a callFree for people phoning from a “fixed line” (for example, a landline at home).
Free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02.
0333 220 2079If you're calling from abroad, call +44333 220 2079
Mon - Fri 9am - 8pm
Sat 9am - 4pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 220 2004If you're calling from abroad, call +44333 220 2004
Mon - Fri 8am - 7pm
Sat 9am - 3pm
Sun 9:30am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Give FOS a callFree for people phoning from a “fixed line” (for example, a landline at home).
Free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02.
0333 222 6718If you're calling from abroad, call +44333 222 6718
Mon - Fri 8am - 7pm
Sat 9am - 3pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 220 2037If you're calling from abroad, call +44333 220 2037
Mon - Fri 8am - 6pm
Sat 10am - 4pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 220 2077If you're calling from abroad, call +44333 220 2077
Mon - Fri 9am - 8pm
Sat 9am - 4pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
0333 220 2026If you're calling from abroad, call +44333 220 2026
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You'’'ll receive your Cashback up to 90 days after the policy start date.
You'll receive your Cashback up to 90 days after the policy start date.
At Diamond, we are committed to providing the best possible service. However we understand there may be times when we do not meet your expectations. We want all our customers to inform us if they are unhappy. We believe handling complaints is an invaluable learning tool.
We aim to resolve your complaint quickly and efficiently. We want to:
We understand that making a complaint can be stressful in itself. That's why we want you to be able to complain in any way you choose. Whichever method you choose, a member of staff fully trained in complaint handling will deal with your complaint.
For your payment security, please do not include your Credit/Debit card details on any mail or email correspondence.
Call us
0333 220 2004If you prefer to write to us:
Complaint Manager
Diamond
Ty Admiral
David Street
Cardiff
CF10 2AA
Call us
0330 333 5887If you prefer to write to us:
Claims Quality Manager
Diamond
Claims Department
Ty Admiral
David Street
Cardiff
CF10 2AA
We will contact you initially within five working days of receiving your complaint. We will either respond with a full reply or send you an acknowledgement letter, which will tell you:
Once we have sent you an acknowledgement letter we will investigate your complaint fully and write to you with our findings. If your complaint is particularly complex, we may need to spend longer investigating it. In these cases, we will keep you up to date on our progress. In all cases we will respond to your complaint within 8 weeks, in line with the deadline set by the Financial Conduct Authority.
All our complaint handlers are trained and monitored on their complaint handling skills. If at any time, you are unhappy with the way we are handling your complaint, you can ask to have it reviewed at a higher level.
We try to resolve all complaints internally. However, if you remain unhappy with our response to your complaint, or if we have not resolved it 8 weeks after you first told us about it, you have the right to refer your complaint to the Financial Ombudsman Service. If you want the Financial Ombudsman Service to look into your complaint, you must refer it to them within 6 months of the date of our final response to you. You can contact them at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
The Financial Ombudsman Service offers a free independent service and they can help with most financial complaints. For further information you can visit their website.
If you bought one of our products online, you can also refer your complaint to the European Online Dispute Resolution platform. This service will pass on your details to the most appropriate dispute resolution service for the product you've bought. For insurance products this is likely to be the Financial Ombudsman Service.
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As an FCA registered company we publish data on our complaints record.
