Diamond Back to Complaint information

Complaint Performance

Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): n/a
Period covered in this report: 1st Jul 2016 to 31st Dec 2016
Brands/trading names covered: Admiral, Bell, Diamond & Elephant

View Insurance and pure protection data

View Credit related data

Number of complaints opened per 1000 policies in force (at reporting period end date)

2.77

Number of complaints opened

20399

Number of complaints closed

20904

Percentage closed within 3 days

59%

Percentage closed after 3 days but within 8 weeks

37%

Percentage upheld

38%

Main cause of complaints opened

Errors / Not following instructions

Number of complaints opened per 1000 direct debit policies / loans in force (at reporting period end date)

0.95

Number of complaints opened

1332

Number of complaints closed

1344

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

20%

Main cause of complaints opened

N/A

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