Diamond Back to Complaint information

Complaint Performance

Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): n/a
Period covered in this report: 1st January 2017 to 30th June 2017
Brands/trading names covered: Admiral, Bell, Diamond, Elephant & Gladiator

View Insurance and pure protection data

View Credit related data

Number of complaints opened per 1000 policies in force (at reporting period end date)

3.07

Number of complaints opened

23410

Number of complaints closed

22993

Percentage closed within 3 days

63.49%

Percentage closed after 3 days but within 8 weeks

34.26%

Percentage upheld

40.41%

Main cause of complaints opened

Other general admin / customer service

Number of complaints opened per 1000 direct debit policies / loans in force (at reporting period end date)

0.95

Number of complaints opened

1451

Number of complaints closed

1431

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

24.11%

Main cause of complaints opened

N/A

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