Diamond Back to Complaint information

Complaint Performance

Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): n/a
Period covered in this report: 01/01/2016 - 30/06/2016
Brands/trading names covered: Admiral, Bell, Diamond & elephant.co.uk

General insurance and pure protection

 

Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks

Closed complaints upheld by firm

01/01/16 - 30/06/16

11,566

11,298

93.06%

42.02%

Number of complaints opened/closed per 1,000 vehicles/homes

 

Number of complaints opened

Number of complaints closed

Complaints closed within 8 weeks

Closed complaints upheld by firm

01/07/15 - 31/12/15

2.73

2.75

91.70%

42.54%

01/01/15 - 30/06/15

2.98

2.87

94.69%

44.18%

01/07/14 - 31/12/14

3.10

3.12

95.61%

41.88%

01/01/14 - 30/06/14

3.49

3.49

96.32%

48.56%

01/07/13 - 31/12/13

3.52

3.51

96.16%

50.39%

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