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Policy details and complaint information

Change your policy

At Diamond, we know how busy lifestyles can be, so to make things easier you have the option to request changes to your policy by email. Just click below on the change you wish to make and complete the online request form. We will process your request as soon as possible and aim to get back to you within 24 hours.

Change your car details

Change your address

Add a driver

Change your level of cover

Replace your documents

For all other changes, please call our Customer Care Team on 0871 882 2200. Monday to Friday 8am-10pm, Saturday 9am-5pm, Sunday 10am-4pm.

Calls to 0871 numbers are charged at 8p per minute plus network extras.

Claims Team

0844 543 4420

Calls to 0844 numbers will be charged at 5p per minute from BT Landlines. Calls from mobiles and other networks may vary.

Monday to Friday 8am-11pm , Saturday 9am-8pm , Sunday 10am-4pm.

View your policy booklets

Please click on the following links to learn more about our policy and policy upgrades.

Standard Policy Documents

Your car insurance guide
For archived versions, available for policies that were purchased before 1st January 2012, please click here.

Key facts - New customers
For archived versions, available for policies that were purchased before 1st October 2011, please click here.

Key facts - Renewals

Amendments to your car insurance guide
For archived versions, available for policies that were purchased before 7th December 2011, please click here.

Policy Upgrades

Additional Loss Protection

Breakdown Cover
For archived versions, available for Breakdown Cover policies that were purchased before 14th December 2011, please click here.

Hire Car Cover (Comprehensive cover only)
For archived versions, available for Car Hire Cover policies that were purchased before 1st June 2011 , please click here.

Hire Car Cover (Third Party, Fire & Theft cover only)
For archived versions, available for Car Hire Cover policies that were purchased before 14th April 2011 , please click here.

Instalment Protection Plan
For archived versions, available for Instalment Protection Plan policies that were purchased before 1st February 2011 , please click here.

Modifications Cover
For archived versions, available for Modifications Cover policies that were purchased before 2nd September 2011, please click here.

Personal Injury Cover
For archived versions, available for Personal Injury Cover policies that were purchased before 1st January 2012 , please click here.

Premium Protector

Top-up Cover
For archived versions, available for Top-up Cover policies that were purchased before 1st October 2011 , please click here.

Windscreen Cover (Third Party, Fire & Theft cover only)
Please see Section 4 of Your car insurance guide
For archived versions, available for Windscreen Cover policies that were purchased before 1st January 2012 , please click here.

Complaints information

Our guide to handling your complaint

Information about our complaints procedure. (PDF file size 90KB, average download time is less than 1 minute)

You may need Adobe Acrobat Reader to view these files. You can download it for free from the Adobe website.

Complaint performance

As an FSA registered company we publish data on our complaints record. To see the latest figures please click here.

Legal info

Your Privacy & Security

Find out how we use and protect your personal information.

Conditions of Use

Legal information about us and our website.

Renewals Premium Protector Leaflet

Additional charges and cancellation of your policy

Pre Contract Credit Information