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"Excellent overall - I will recommend highly."
Miss Anderson, St Albans
January 2006

Help / FAQs

Got a question about Diamond car insurance? Give us a call on 0871 882 2200.

Alternatively you may find the answer to your questions below.

Dear Diamond...

Can you explain what an excess is?

If you make a claim you must pay an excess, regardless of who is to blame. If you have comprehensive cover and make a claim, you calculate the total excess by adding together the relevant compulsory and voluntary excesses.

A compulsory excess automatically applies to your policy. This depends on the car that is covered, the age and experience of the drivers on your policy and whether you have out the taken protected or guaranteed No Claims Bonus options.

A voluntary excess is the excess you agree at the start of the policy and forms part of the total excess as we described above. If you make a claim for windscreen damage and have windscreen cover – this is automatically included with comprehensive cover - there is a separate windscreen damage excess.

For a full explanation of excess, please refer to the Definitions in your Policy Booklet.