Frequently asked questions

How can I be sure of the standards of the garages?

NSN monitors and assesses its garage network on a regular basis. If any garage fails any of the standards they may be removed from the National Service Network. The garages know this and work hard to maintain the right levels of workmanship and customer service.

Who do I pay for the repair work?

You pay NSN for the work and they pass on payment to the garage. This helps NSN maintain consistent and fair pricing; making sure you’re not paying too much, or for more than you should.

How do I pay?

When you call to book your vehicle in for the work, NSN will take your credit or debit card details to ensure that the card is valid. However, no money will be deducted from your card until the work has been completed.

What happens if the quote changes?

When the car arrives at the garage other work may be required. NSN will contact you directly, prior to any additional work being carried out, with details of any changes to your quote. You can then decide to approve the extra work or not. If you decide not to proceed you will only be charged for the work that was originally agreed.

What happens if something goes wrong afterwards?

If you have any issues with the work done within 12 months, please call NSN directly as you will be covered under your parts and labour warranty. NSN will book your car into a garage convenient for you so the problem can be fixed.